Service Desk Consultant

Service Desk Consultant

<p>A high-paced environment that embraces both technical and non-technical issues, this role will provide the challenges and benefits for a motivated professional to establish and further your travel industry career.

You will provide a high level service, addressing fares and ticketing fault &amp; issues, resolution and support. Your proven expertise will allow you to qualify all calls/faults, making sure they are handled promptly, courteously and accurately. You will demonstrate attention to detail and the capability to document details of each call and its action that will enable each issue to be resolved in a timely and accurate manner.

You will also demonstrate:
&#61607; An understanding of travel fares and ticketing.
&#61607; A proficient level of professionalism, customer service and communication.
&#61607; Issue resolution and problem solving skills.
&#61607; The ability to work to deadlines.
&#61607; Knowledge of travel agencies procedures in raising tickets.

This role would suit a person who has previously worked as a travel consultant. There is succession planning within the organisation.

Please include a cover note detailing your availability, salary expectation and suitability for the role.
Note: those who do not provide this requested information are unlikely to receive a favourable response. </p>